This policy explains what personal data Ranbanka Systems ("we", "us") collects through www.ranbanka.com, why we collect it, who processes it for us and what rights you have. We keep it short and specific: it describes what this website actually does.
Who we are
Ranbanka Systems, a sole proprietorship, 16, I-Block, Hiran Magri, Sector-14, Udaipur, Rajasthan 313001, India. For any privacy question, request or grievance, including under India's Digital Personal Data Protection Act, 2023, email our grievance contact at info@ranbanka.com.
What we collect and why
Contact form
Your name, email, phone number (optional), country, the service you are interested in and your message. If you ask for a free website audit, also your website address. We use these details only to reply to your enquiry and discuss a possible project. We send you an automatic confirmation email, and our team receives your enquiry by email. Google reCAPTCHA checks that the form is filled in by a person.
AI chat assistant
The "Chat with us" assistant answers questions using AI. What you type is sent to our AI provider to generate the reply. The conversation is kept in your own browser tab (session storage) and cleared when you close it; our server does not keep a copy. If you choose to share your name, email, phone or need, and confirm that we may contact you, these details and the conversation are emailed to our team.
To prevent abuse we count messages per visitor using a one-way, salted hash of your IP address, not the address itself. These counters are deleted automatically after 3 days.
Free website audit
If you request an audit, we fetch the public page at the address you give, request performance data for it from Google PageSpeed Insights, and use AI to prepare a report that we email to you. To avoid repeat audits we store the website address and your email for 30 days, after which they are deleted automatically.
AI-assisted review of enquiries
Enquiries from the contact form and the chat are analysed by AI to help our team understand and prioritise them and to prepare a draft reply. A person always reviews the result; nothing is sent to you automatically on the basis of this analysis.
Who processes data for us
- Amazon Web Services: website hosting, email delivery (Amazon SES) and the short-lived counters described above, mainly in the Mumbai (India) region.
- Anthropic (USA): the AI models behind the chat assistant, the audit report and the review of enquiries. Under Anthropic's commercial terms, data sent through its API is not used to train its models by default.
- Google: reCAPTCHA on the contact form, the embedded Google Map, and PageSpeed Insights for audits. Our web fonts are served from our own website, not from Google.
Some of these providers process data outside India, including in the United States. We do not sell personal data or share it for advertising.
Cookies and similar technologies
We do not set cookies of our own and do not use analytics or advertising cookies. Two Google services may set their own cookies, under Google's privacy policy:
- Google reCAPTCHA on the contact form, to tell people from spam bots. It is needed for the form to work, so it always runs on the contact page.
- Google Maps, only when you open the office map. If you choose "Essential only", the map loads only when you ask for it.
The chat assistant uses your browser's session storage, which is cleared when you close the tab, and your cookie choice itself is remembered in your browser's local storage. You can change your choice at any time with "Cookie settings" at the bottom of every page.
How long we keep data
- Enquiries and chat leads: in our email for as long as needed to respond and to manage our relationship with you, then deleted.
- Chat abuse counters (hashed): 3 days.
- Free-audit repeat check (website address and email): 30 days.
Your rights
Depending on where you live (for example under India's Digital Personal Data Protection Act, 2023, or the UK and EU GDPR), you can ask us to access, correct or delete your personal data, or withdraw your consent to being contacted. Email info@ranbanka.com and we will respond within 30 days. You can also complain to your data protection authority.
Security
Data is sent over encrypted connections (HTTPS), and access to our systems is limited to what each one needs. No method of transmission or storage is completely secure, but we work to protect your data.
Children
This website is meant for businesses and is not directed at children under 18.
Changes to this policy
We will update this page when our practices change and show the date of the latest version at the top. Questions? Contact us.